Your Privacy is Our Policy
Your privacy is very important to us. We appreciate our visitors and understand the value of protecting your rights. We hope to address all of your concerns through this list of privacy-related Frequently Asked Questions.
Use of Account Information
We don't collect more than we need, and we don't share what we collect. We use your name, email address, phone number, mailing address and credit card information to process your online reservations, payments and/or notify you if there is any need. This information, excluding your credit card, is stored in a secure database, and is only available to individuals with proper access clearance. We may use this information to send you promotional materials and events about our company. However, users may opt out of or opt in to these promotional email messages at any time. See Opt Out/Opt In, below.
Use of Reservation Information
When you place an online reservation, StorCal Self Storage may request information such as contact information, a credit card number and demographic information. The contact information you provide is used to send you confirmations, company information and promotional material. You can opt out or opt in at any time. See Opt Out/Opt In, below. Your financial information is used for the sole purpose of billing you for products and services. Demographic data is collected to personalize future visits by displaying the content we feel would interest you most.
StorCal Self Storage features security measures to protect the loss, misuse or alteration of information placed under our control. We use Secure Socket Layer (SSL) technology for mutual authentication, data encryption and data integrity provided by Authorize.net, all to ensure secure transactions for our customers. SSL is the industry standard security protocol to encode sensitive information, such as your credit card number. SSL creates a shared digital key, which only lets the sender and the receiver of the transmission scramble or unscramble information. To everyone else, even the servers relaying the message, the SSL transmission is indecipherable. SSL encryption can only be broken by intercepting the encrypted message, recording it, and using a computer to try every possible combination until the key is cracked. Most keys range from 40 to 1,024 digits long...as you can imagine, the number of possible combinations can be into the billions and beyond!
“Secure Site” Designation
Before completing any transaction on a website, you should make sure it is a Secure Site. Being on a Secure Site means you are connected under the cloak of SSL security. You can tell if you are on a Secure Site if you see a padlock or key somewhere along the bottom or top of your browser's window. If the lock is closed or if the key is unbroken, you are dealing with a Secure Site. In most cases, you are also able to click on the lock or key to verify with Authorize.net that the SSL Certificate is valid and up-to-date.
Credit Card Fraud
Today, the Internet is actually the safest way of doing business with your credit card. We have made it safer to use your credit card on our site than it is to use it in more traditional ways, such as in retail stores or restaurants. In the unlikely event that you experience unauthorized use of your credit card, promptly report the fraudulent activity to your credit card company. Under the Fair Credit Billing Act, you are only liable for the first $50 of the fraudulent charges. Please check with your credit card company to verify specific terms and conditions.
Opt Out/Opt In
StorCal Self Storage allows users to voluntarily provide their email addresses in order to subscribe to periodic email newsletter or contact updates. Users may unsubscribe for any reason at any time by following the procedure described within every newsletter or contact update email, modify your settings using a designated customer service page, or send an email to email@example.com.
Third Party Links
www.storcal.com contains off-site links to third parties. StorCal Self Storage is not responsible for the content or privacy practices of these sites and encourages visitors to review the policies of those sites, which may differ from ours.
Contacting StorCal Self Storage
Changes to This Privacy Statement
Last Updated Date: 1/12/15